Chandler
Concierge Care
Private Care Coordination · New York
Nothing overlooked.
No one out of the loop.
One expert who sees the whole picture.
When a family member's care becomes complex, the coordination must fall to someone. We step in as dedicated private advocates - managing providers, attending appointments, and making sure your loved one always has a trusted, compassionate expert by their side.
"Most families don't know there's a gap until something falls through it.
I find it — and close it — before that happens."
About
A practice built from lived experience
Chandler Concierge Care was founded by Hannah Monn, a former ESG analyst with a background in economics and systems thinking. The practice was not born from a career pivot. It was born from a week in December.
When her grandfather was discharged from a rehabilitation facility, she flew to Georgia to be with him. She went because she loved him — and because something told her she should be there. What she found wasn't a family in crisis. It was something more common and more dangerous: a family that didn't know how much help was actually needed. No coordination infrastructure. No clear communication. No single person with a full picture. She saw the void, and she stepped into it.
She handled the discharge, scheduled follow-up appointments, arranged PT and nursing visits, and identified a home care agency. Then she turned to the medications. A review across three pharmacies revealed the list didn't match what had been prescribed. Pill organizers contained errors — doses skipped, others doubled. She audited everything, contacted physicians and pharmacists, reconciled the discrepancies, and consolidated all prescriptions to a single pharmacy with pre-packaged monthly pill packs.
On subsequent visits, she navigated dual vascular dementia and Alzheimer's diagnoses, advocated for 24/7 care, managed caregiver reliability issues, facilitated powers of attorney and HIPAA releases, filed DNRs, wrote detailed care plans for staff, reorganized the home for safety — and fixed the family communication. She built a shared coordination system so that everyone, regardless of where they lived, always knew exactly what was happening.
That experience is Chandler Concierge Care's most important credential. Every service offered has been performed, tested, and refined through it.
Founder & Principal Coordinator
BCPA Credential Candidate
"The gap wasn't a lack of care options. It was the absence of anyone to manage them."
SERVICES
Designed to flex with the situation
Most families begin with an assessment and move into ongoing coordination. Engagements are structured to evolve as needs change.
Tier 1
Assessment & Plan
One-time project fee · 2–4 weeks
For families who aren't sure where to start. A full picture of the care situation, documented and delivered with a clear action plan.
-
Comprehensive care assessment
-
Provider & records inventory
-
Written care plan & recommendations
-
Family debrief & next steps
Ongoing Coordination
Tier 2
Most Common
Monthly retainer · 3-month minimum
A consistent, local presence managing your loved one's care. Comprehensive, high-touch management of all care logistics.
-
Appointment attendance & follow-up
-
Provider relationship management
-
Care plan maintenance & updates
-
Regular family communication
-
Transition coordination & logistics
-
Caregiver & facility vetting
Tier 3
Custom Engagement
Custom pricing · scoped after assessment
For high-complexity situations, urgent transitions, or families who need a fully tailored structure and extended availability.
-
Fully bespoke scope & structure
-
Multi-condition or complex cases
-
Urgent or time-sensitive situations
-
Extended availability arrangements
-
All custom engagements begin with Tier 1
Advisory
Targeted Guidance. No retainer required
Hourly rate · 2-hour minimum
Why Chandler Concierge Care
Why Choose Chandler Concierge Care?
Expert Care Coordination
Managing healthcare providers with medical advocacy and professional precision.
Seamless Communication
Consistent dialogue and detailed status updates for distant family members.
The infrastructure most families are missing built around your loved one's care.
Trusted Local Presence
Reducing family stress through reliable home visits and real-time oversight.
The families who need this most often arrive through you
Elder Law & Estate Attorneys
Your client just signed a power of attorney for her father in Manhattan. She's in Chicago. The legal framework is properly executed — but you've seen this before: no one on the ground making sure the rest of the picture holds together.
Wealth Advisors & Family Offices
Your client is a 58-year-old partner at a law firm. His parents are on the Upper East Side. He's managing their finances from a distance. The care side — doctors, caregivers, medications, what happens if something goes wrong — is a gap he's mentioned to you twice.
Geriatric & Concierge Physicians
Your patient is 82 with three active conditions and five specialists. Her daughter in San Francisco calls your office after every appointment with questions you've already answered — because she wasn't there. Coordination between providers isn't happening consistently.
Hospital Discharge Planners
You've arranged a safe discharge: home health aide, PT, cardiology follow-up. The patient's son flew in from London for the hospitalization and is leaving tomorrow. There's no one locally to make sure the aide shows up, the PT gets scheduled, or anyone follows up after the appointment.
For Referral partners
Chandler Concierge Care becomes the eyes and ears in New York: attending appointments, maintaining provider relationships, sending regular written updates. The POA gets used when it needs to be — because someone is actually tracking what's happening.
Chandler Concierge Care closes the operational gap. For families managing significant wealth across generations, a trusted care coordinator is part of a complete plan — the same way estate documents and financial structures are.
Chandler Concierge Care attends appointments, follows up on your recommendations, and serves as the communication link between you, other providers, and the family. Your clinical work gets executed. The family stops calling your office for reassurance.
Chandler Concierge Care is the local presence that makes the discharge plan stick. Families refer back to the planners who connected them with real support — not just a resource list.
CONTACT
Start a conversation
Most engagements begin with a brief call — no pressure, no commitment. Whether you're a family trying to understand the situation or a professional with a client in mind, reach out.
(949) 514-4847